Introduction

Welcome to London TILCAREER Institute (“we,” “our,” “us”). We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, https://www.tilcareer.co.uk, register for our courses, or engage with our services.

This policy is designed to ensure compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the UK.

1. Who We Are

London TILCAREER Institute is a UK-registered educational institution that provides a wide range of accredited online courses. Our mission is to equip learners with the skills and knowledge needed to thrive in the global job market. Our address is [Insert Physical Address Here].

2. What Information We Collect

We may collect and process the following data about you:

2.1. Information You Provide

• Personal Information: This includes your name, email address, postal address, phone number, and other contact details.
• Educational Background: Information related to your previous education, qualifications, and career interests.
• Payment Information: Details required to process payments, such as credit/debit card information, billing address, and transaction details.
• Course Interaction: Details about your course selections, progress, assessments, and communications with our instructors.

2.2. Information We Collect Automatically

• Technical Information: This includes IP address, browser type, operating system, device type, and usage data such as access times, pages viewed, and referral links.
• Cookies and Similar Technologies: We use cookies to enhance your experience on our website, remember your preferences, and track usage patterns. For more details, please refer to our Cookie Policy.

2.3. Information from Third Parties

• Social Media: If you interact with our content on social media platforms, we may receive information such as your profile details and interactions.
• Service Providers: We may receive personal data from third-party service providers who assist us in delivering our services, such as payment processors or marketing platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: Processing your course registrations, delivering educational content, and managing your account.
• To Communicate with You: Sending you important information about your course, updates, and marketing communications (if you have opted in).
• To Improve Our Services: Analyzing user behavior, feedback, and usage patterns to enhance our offerings and website functionality.
• To Comply with Legal Obligations: Meeting our legal and regulatory obligations, such as record-keeping and fraud prevention.

4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Consent: When you have given your explicit consent for specific processing activities, such as receiving marketing emails.
• Contractual Necessity: Processing your data is necessary to fulfill the contract between you and London TILCAREER Institute.
• Legitimate Interests: We process your data to further our legitimate interests, such as improving our services, unless your rights override these interests.
• Legal Obligation: When we are required to process your data to comply with a legal obligation.

5. How We Share Your Information

We may share your personal data with the following third parties:

• Service Providers: Companies that provide services on our behalf, such as payment processing, IT support, and marketing.
• Academic Partners: Institutions and accrediting bodies that require access to your data to verify course completion or accreditation.
• Legal Authorities: When required by law or to protect our legal rights, we may disclose your information to regulatory authorities, law enforcement agencies, or other third parties.

6. International Data Transfers

As a global institution, we may transfer your data to countries outside the UK and the European Economic Area (EEA). We ensure that any such transfers are conducted in compliance with applicable data protection laws, using appropriate safeguards such as Standard Contractual Clauses.

7. How We Protect Your Data

We implement a variety of security measures to ensure the safety of your personal data:

• Encryption: We use industry-standard encryption technologies to protect your data during transmission and storage.
• Access Controls: Access to your data is restricted to authorized personnel who require it for their job functions.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.

8. How Long We Retain Your Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example:

• Course Data: Retained for the duration of your course enrollment and for a period thereafter as required by our accreditation bodies.
• Marketing Data: Retained until you opt-out of receiving marketing communications.
• Payment Data: Retained for a period as required by law (e.g., tax laws).

9. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another organization or to you, where technically feasible.
• Right to Object: You can object to the processing of your data in certain cases, such as for direct marketing.
• Right to Withdraw Consent: If we are processing your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@tilcareer.co.uk.

10. Automated Decision-Making

We do not use automated decision-making processes that could have a significant impact on you without your explicit consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically. Any significant changes will be communicated to you via email or a notice on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

London TILCAREER Institute is a trading name of Turner Innovations Ltd.
First Floor Office, 3 Hornton Place, Kensington, London, W8 4LZ.
Email: info@tilcareer.co.uk
Phone: +44 (0) 738 963 577

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at www.ico.org.uk.